At Game Summon, we want you to be satisfied with every purchase. If you need to return an item, our policy is as follows:
Damaged or Incorrect Products
- If your product arrives damaged or incorrect, please contact us within 7 days of receiving your order at [email protected]. We kindly request photo evidence of the unopened and opened package. We will assess the issue and promptly provide a replacement or refund as needed.
Return Authorization
- To initiate a return, please contact our Customer Service team at [email protected] to receive a returns authorization number and further instructions.
Change of Mind
- If you decide to return a product within 30 days of purchase, please ensure it is unopened, in ‘as new’ condition, and in its original packaging. Items that have been used cannot be refunded.
- Return Shipping Costs: Customers are responsible for the cost of return shipping on unwanted items. We recommend using a tracked delivery service for added protection.
- Non-Refundable Shipping Fees: The original shipping fee of £4.99 (ex VAT) for orders under £99 is non-refundable if the goods are returned.
- Exclusions: Customized items are non-returnable.
Refunds
- Once your return is received and inspected, we aim to process refunds within 7 working days using the original payment method. We will notify you once the refund has been issued.
Faulty Items
- For faulty items covered under the manufacturer’s warranty, please contact our team at [email protected]. We will guide you through the process and assist with any necessary claims.
Non-Returnable Items
- We cannot accept returns for sale items, gift cards, or items exceeding order quantity limits if they do not meet resale conditions.
Liability and Limitations
- Game Summon’s liability for any order is limited to the product’s value. We are not liable for any indirect loss or damages resulting from the order.
- If you have further questions, please contact us at [email protected]. Our team is here to assist you with any concerns.
