Free Shipping on Orders £99 and Above
- We offer free standard shipping on all orders of £99 or more.
Shipping Costs for Orders Under £99
- For orders under £99, a standard delivery fee of £4.99 will apply. VAT will be added to this fee at checkout.
Dispatch and Delivery Time
- Orders are typically dispatched within 2 working days, with an estimated total delivery time of 3 working days.
Shipping within the UK
- At GameSummon.co.uk, we use Royal Mail Tracked 24 for all deliveries, which aims to deliver within 1 working day after dispatch.
Order Tracking
- Once your order is dispatched, you will receive a confirmation email with tracking information, which can be used on the Royal Mail website.
Damages and Issues
- If an item is damaged or incorrect upon arrival, please contact us within 7 days of receipt. We kindly ask for photo evidence of the unopened and opened package. We will assess the issue and provide a replacement or refund as needed.
Lost Items
- If your order does not arrive within 10 days of the expected delivery date, please contact us, and we will investigate the issue with Royal Mail.
Delivery Issues and Liability
- Incorrect Address: Please ensure your delivery address is correct at checkout, as we cannot be responsible for misrouted orders.
- Failed Delivery Attempts: For returned orders due to refusal or failed delivery attempts, additional shipping fees may apply.
Delivery During Holidays and Peak Periods
- During holiday seasons and peak periods, processing and delivery times may extend. We recommend placing orders early to ensure on-time delivery.
For any questions, please contact us at [email protected]
