UK Shipping
Free Shipping on UK Orders £99 and Above
- We offer free standard shipping on all UK orders of £99 or more.
Shipping Costs for UK Orders Under £99
- For UK orders under £99, a standard delivery fee of £4.99 will apply.
Dispatch and Delivery Time
- Orders are typically dispatched within 2 working days, with an estimated total delivery time of 3 working days.
Shipping within the UK
- We use Royal Mail Tracked or Evri Next Day for all UK deliveries, which aim to deliver within 1-2 working days after dispatch.
International Shipping – Now Available to Hong Kong
We are expanding our shipping services and are excited to offer international delivery to Hong Kong!
Hong Kong Shipping Costs
- Shipping fees are 40% of the order total price, with a minimum charge of £15 per order.
- No Tax is charged for Hong Kong orders.
Dispatch and Delivery Time
Orders are typically dispatched within 2 working days. Estimated delivery time to Hong Kong is 7–14 business days, depending on customs clearance and courier delays.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email, which can be used on the courier’s website for real-time updates.
Customs & Import Duties
- For Hong Kong orders: No import duties, taxes, or customs clearance fees are required.
- We recommend checking with your local customs office for any additional information before placing an order.
Order Issues & Liability
Damages and Issues
If an item is damaged or incorrect upon arrival, please contact us within 7 days of receipt. We kindly ask for photo evidence of the unopened and opened package. We will assess the issue and provide a replacement or refund as needed.
Lost Items
If your order does not arrive within 10 days (UK) or 30 days (international) of the expected delivery date, please contact us, and we will investigate the issue with the courier.
Incorrect Address & Failed Delivery Attempts
- Please ensure your delivery address is correct at checkout, as we cannot be responsible for misrouted orders.
- If a package is returned due to refusal or failed delivery attempts, additional shipping fees may apply.
Delivery During Holidays and Peak Periods
- During holiday seasons and peak periods, processing and delivery times may extend. We recommend placing orders early to ensure on-time delivery.
For any questions, please contact us at [email protected]