FAQs
About Us & Trust
Yes - Game Summon is operated by Game Summon Ltd, a UK-registered and VAT-registered company (formerly Golden Force Ltd) established in 2023.
No, we are an online-only retailer to keep costs low and pass savings to you.
Yes! All products are 100% authentic and sourced from official distributors.
Yes, all products are brand new and factory-sealed.
We use trusted payment providers (Stripe, Amazon Pay), display full company details, and offer fast customer support via live chat and email: [email protected].
Absolutely. We use secure encrypted payment gateways and follow GDPR guidelines.
Yes! You can follow us on Facebook for updates, restocks, and news.
Ordering & Accounts
No, but having an account helps you track orders and manage pre-orders.
Just click the "Lost your password?" link on the login page, and we’ll send you an email to reset it. Need help? Contact our support team anytime!
If your order hasn’t shipped yet, contact us promptly to update your details.
Log in to your account and go to "Orders" to see your order history.
Pre-Orders & Backorders
Pre-orders reserve stock for you before it arrives. Payment is taken at checkout.
As soon as stock arrives. Pre-order dates are estimates and subject to change.
Yes, payment secures your reservation at checkout.
Yes! You can reserve pre-orders directly on our website.
For high-demand items, we may limit orders to ensure fair access.
Yes - we will soon have cut-off dates for selected pre-order items.
No, your order will ship once all items are in stock. For faster delivery, please place separate orders.
We try to restock popular items, but it depends on supplier availability.
Pricing & VAT
We operate efficiently as an online store, and our prices are displayed including VAT.
Possibly. Prices can change depending on supplier allocation and market demand.
Not at all! We only sell official, authentic products. Lower prices reflect our streamlined operations.
Currently, we only ship to select regions like Hong Kong. For orders shipped outside the UK, VAT is not charged at checkout, so there's no VAT to reclaim. As we expand to more regions, we’ll continue to provide clear tax handling at checkout.
We operate efficiently as an online store, and our prices are displayed including VAT.
Possibly. Prices can change depending on supplier allocation and market demand.
Not at all! We only sell official, authentic products. Lower prices reflect our streamlined operations.
Payments & Refunds
We accept major debit/credit cards and Amazon Pay.
Yes, we use trusted gateways with full encryption.
Refunds are processed to your original payment method.
Yes, you will receive a full refund if your pre-order is cancelled.
Yes! Sign up for our newsletter for occasional promotions.
Shipping & Delivery
Orders are typically dispatched within 2 working days, with delivery in approximately 3 working days.
Not at this time - all orders follow our standard delivery timeline.
Currently, we focus on the UK and Hong Kong market but are exploring international shipping options.
Yes! Tracking details will be provided once your order is dispatched.
We use Royal Mail Tracked or Evri Next Day for all UK deliveries, UPS, DHL or Royal Mail Tracked / Hong Kong Post for all Hong Kong deliveries.
Please contact us - we’ll try to combine your orders if possible.
Delays may happen during busy release periods. We appreciate your patience.
Orders are typically dispatched within 2 working days, with delivery in approximately 3-4 working days.
Not at this time - all orders follow our standard delivery timeline.
Yes! Tracking details will be provided once your order is dispatched.
We use Royal Mail Tracked or Evri Next Day for all UK deliveries.
Please contact us - we’ll try to combine your orders if possible.
Delays may happen during busy release periods. We appreciate your patience.