About Us & Trust
Is Game Summon a legitimate company?
Yes - Game Summon is operated by Golden Force Ltd, a UK-registered, VAT-registered company since 2023.
Do you have a physical shop?
No, we are an online-only retailer to keep costs low and pass savings to you.
Are your products genuine?
Yes! All products are 100% authentic and sourced from official distributors.
Are all products new and sealed?
Yes, all products are brand new and factory-sealed.
How do I know this isn’t a scam site?
We use trusted payment providers (Stripe, PayPal), display full company details, and offer fast customer support via live chat and email: sales@gamesummon.co.uk.
Is my payment and personal data secure?
Absolutely. We use secure encrypted payment gateways and follow GDPR guidelines.
Do you have social media accounts?
Yes! You can follow us on Facebook for updates, restocks, and news.
Ordering & Accounts
Do I need an account to order?
No, but having an account helps you track orders and manage pre-orders.
How do I reset my password?
Just click the "Lost your password?" link on the login page, and we’ll send you an email to reset it. Need help? Contact our support team anytime!
Can I change my delivery address after ordering?
If your order hasn’t shipped yet, contact us promptly to update your details.
How can I view my order history?
Log in to your account and go to "Orders" to see your order history.
Pre-Orders & Backorders
How do pre-orders work?
Pre-orders reserve stock for you before it arrives. Payment is taken at checkout.
When will my pre-order ship?
As soon as stock arrives. Pre-order dates are estimates and subject to change.
Can I change or cancel my pre-order?
Yes, payment secures your reservation at checkout.
Can I reserve products online?
Yes! You can reserve pre-orders directly on our website.
Do you limit pre-order quantities?
For high-demand items, we may limit orders to ensure fair access.
Do you offer cut-off dates for pre-orders?
Yes - we will soon have cut-off dates for selected pre-order items.
If I pre-order multiple items, will they ship separately?
No, your order will ship once all items are in stock. For faster delivery, please place separate orders.
Will you restock sold-out pre-orders?
We try to restock popular items, but it depends on supplier availability.
Pricing & VAT
Why are your prices lower than other stores?
We operate efficiently as an online store, and our prices are displayed excluding VAT, which is added at checkout.
Will prices increase later?
Possibly. Prices can change depending on supplier allocation and market demand.
Do lower prices mean lower quality?
Not at all! We only sell official, authentic products. Lower prices reflect our streamlined operations.
Can international customers claim VAT refunds?
Currently, we only ship to select regions like Hong Kong, and our prices are shown excluding VAT. For orders shipped outside the UK, VAT is not charged at checkout, so there's no VAT to reclaim. As we expand to more regions, we’ll continue to provide clear tax handling at checkout.
Will you show prices including VAT in the future?
We are reviewing this based on customer feedback - stay tuned!
Payments & Refunds
What payment methods do you accept?
We accept major debit/credit cards and PayPal.
Are payments secure?
Yes, we use trusted gateways with full encryption.
How do refunds work?
Refunds are processed to your original payment method.
Can I get a refund for a cancelled pre-order?
Yes, you will receive a full refund if your pre-order is cancelled.
Can I use discount codes?
Yes! Sign up for our newsletter for occasional promotions.
Shipping & Delivery
How long does delivery take?
Orders are typically dispatched within 2 working days, with delivery in approximately 3 working days.
Do you offer express shipping?
Not at this time - all orders follow our standard delivery timeline.
Do you ship internationally?
Currently, we focus on the UK and Hong Kong market but are exploring international shipping options.
Can I track my order?
Yes! Tracking details will be provided once your order is dispatched.
What couriers do you use?
We use Royal Mail Tracked or Evri Next Day for all UK deliveries, UPS, DHL or Royal Mail Tracked / Hong Kong Post for all Hong Kong deliveries.
Can I combine multiple orders?
Please contact us - we’ll try to combine your orders if possible.
Why was my order delayed?
Delays may happen during busy release periods. We appreciate your patience.