At Game Summon, we prioritise your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website.

 

1. Information We Collect and Why

We collect certain information to provide you with our services and enhance your experience:

  • Personal Information: To process your orders and fulfil our contract with you, we collect your name, email address, postal address, and payment details.

  • Technical Information: We automatically gather data such as your IP address, browser type and version, time zone setting, operating system, and platform to improve website functionality.

  • Usage Data: We monitor how you interact with our website, including pages viewed, products searched or purchased, page response times, and visit durations, to enhance our services.

 

2. How We Use Your Information

  • Order Fulfilment: We use your personal information to process and deliver the orders you place.

  • Improving Services: Internal auditing, data analysis, and research help us enhance our products, services, and customer communications.

  • Marketing Communications: If you’ve opted into our newsletter, we’ll send you updates on products and offers that might interest you. You can opt out at any time.

  • Promotions and Competitions: Information you provide is used to administer prize draws or competitions you’ve entered.

  • Customer Feedback: Occasionally, we may request reviews of your recent orders or remind you of items left in your cart. You can opt out of these communications by contacting us.

 

3. Disclosure of Your Information to Third Parties

We respect your privacy and will not sell or share your personal information with third parties except as necessary to fulfil your order or with your explicit consent:

  • Delivery Partners: We may share necessary details with Royal Mail, DPD, Parcel Force, or UPS to deliver your orders.

  • Payment Services: When you choose payment options like Klarna, we share your contact and order details to assess eligibility. Klarna processes your data in line with their privacy notice.

  • Email Marketing: We use Mailchimp to send newsletters. Your data is processed according to Mailchimp’s Privacy Policy and Terms.

  • Customer Reviews: We collaborate with Trustpilot to collect feedback. Trustpilot processes your data per their Privacy Policy.

  • Fraud Prevention: To protect against fraud, we may validate your personal information against third-party databases during the order process. This does not affect your credit rating.

 

4. Security Measures

We are committed to securing your personal information:

  • Data Protection: We implement physical, electronic, and managerial procedures to safeguard your data.

  • Secure Transactions: While we strive to protect your information, internet transmissions are not completely secure. Any transmission is at your own risk; however, once received, we employ strict security features to prevent unauthorised access.

 

5. Use of Cookies

Cookies enhance your experience on our website:

  • Essential Cookies: Required for website functionality, such as managing your login and shopping cart.

  • Analytical Cookies: Help us understand website usage to improve performance.

  • Third-Party Cookies: We use services like Google Analytics, Facebook, and Twitter to analyse trends and integrate social media features.

You can disable cookies in your browser settings, but this may affect website functionality, including the ability to complete purchases.

 

6. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of these websites. Please review their privacy policies independently.

 

7. Controlling Your Personal Information

  • Opting Out: You can unsubscribe from marketing communications at any time by updating your account preferences or following the instructions in our emails.

  • Access and Correction: You have the right to request details of the personal information we hold about you and to correct any inaccuracies.

  • Data Deletion: To request the removal of your personal data, please contact us. We will process your request within 30 days.

 

8. Changes to This Privacy Policy

We may update this policy periodically. Please check this page to stay informed about how we protect your information.

 

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at [email protected].